Product archive: Plusnet Unlimited

‎16-09-2014

Plusnet Unlimited was a standard broadband product offering up to 17Mb speeds where available. It was launched on 17^th April 2009and withdrawn from sale to new customers on 21^st October 2009

1. How much does Plusnet Unlimited cost?

The monthly cost depends on your the market category of your exchange.

	Exchange Category	Cost for first 3 months	Cost after 3 months
Current price as of 4^th January 2011	Market 1 and 2	£11.99	£25.42
Current price as of 4^th January 2011	Market 3	£11.99	£21.34
Price between 1^st January 2010- 3^rd January 2011	Market 1 and 2	£11.99	£20.42
Price between 1^st January 2010- 3^rd January 2011	Market 3	£11.99	£16.34
Price at product launch 17^th February 2009 - 31^stDecember 2009	Market 1 and 2	£11.99	£19.99
	Market 3	£11.99	£15.99

2. What's the monthly usage allowance?

There is no monthly usage allowance on Plusnet Unlimited.

3. What features and extras are available?

Plusnet Protect is available for £2 per month
Plusnet Assist is available for free
Broadband Phone PAYG was available for free if registered before 19^th December 2012.
One .co.uk domain can be registered for use with Plusnet email and webspace for £1 per month
Webspace is not available as standard (but could be kept if switching from a product with webspace)
All connections are assigned a dynamic IP as standard (a Static IP can be assigned for a one-off fee of £5)

4. What's the referral value?

Plusnet Unlimited has a referral value of 50p per month.
Find out more about referrals.

5. How is traffic management applied?

To find out more about how and why we manage traffic, see our Traffic management guide.

We assign all traffic on the network a priority, with the more time-sensitive applications given a higher priority. Higher priority traffic gets bandwidth before lower priority traffic. As the total bandwidth available is shared, this means lower priority traffic can be slower at busy times when there's less bandwidth available.

Activity	Traffic Priority
Browsing & Email	Gold
VoIP	Titanium
Gaming	Titanium
Streaming	Gold
VPN	Gold
Plusnet FTP	Gold
External FTP	Gold plated
Download sites	Gold plated
Download servers	Gold plated
peer-to-peer & Binary Usenet	Bronze
Other	Silver

As well as prioritising traffic we apply rate-limits to make sure everyone gets a good online experience. Below are the download speeds we aim for on Plusnet Unlimited throughout the day.

If you're not sure what the categories mean, see the key below the table
These speeds are not guaranteed, and you may see lower if the network is busy. Under normal conditions and providing our network is performing well, we relax the rate limits on Fridays and Saturdays
Before reporting a problem, make sure you read our tips on How to get the best broadband speed

	12am-12pm	>12-2pm	2-4pm	4-6pm	6-8pm	8-10pm	10-11pm	11pm-12am
Browsing	Line speed
Email	Line speed
VoIP	Line speed
Peer to peer/Usenet	Line speed	512kb/s	256kb/s	164kb/s	128kb/s	128kb/s	256kb/s	512kb/s
Plusnet FTP	Line speed
External FTP	Line speed				256kb/s	164kb/s	256kb/s	512kb/s
VPN	2Mb/s
Gaming	2Mb/s
YouTube	Line speed					2.5Mb/s	Line speed
Download sites	Line speed	1Mb/s		512kb/s	256kb/s			512kb/s
Download servers	Line speed	2Mb/s
Streaming	Line speed
Other	Line speed				228kb/s		Line speed

Key

Browsing - Viewing webpages with a web browser
Email - Sending and receiving email with an email program such as Outlook or Mac Mail
VoIP - Making phone calls over your broadband connection
Peer to peer/Usenet - Downloading with from file sharing applications or binary newsgroups (does not include text only services)
Plusnet FTP - Using FTP to move files to or from servers operated by us
External FTP - Using FTP to move files to or from servers not operated by us
VPN - A secure way to connect to a network at another location, often used by home workers to access work systems. Includes VNC and Windows Remote Desktop. Network protocols such as SSH and Telnet also fall under the VPN category
Gaming - Online gaming
Download sites & servers - Large file transfers to or from the following sites and sources
Streaming - Playing continuous multimedia TV, movie or music files
Other - Activities that do not fit into the above categories

Activities not listed are not restricted but are subject to Traffic prioritisation
The speeds shown here don't represent your overall line speed
Demos, games downloads and system updates from services such as PlayStation Network and Xbox LIVE fall under the Download Servers category rather than Gaming
Applications not using their standard ports may be classed incorrectly

Line Speed depends on the type of broadband you have

Type	Download speed	Upload speed
Fixed speed	up to 2Mb/s	up to 256kb/s
Max DSL/Max Premium	up to 6Mb/s	up to 448kb/s
Max Premium*	up to 6Mb/s	up to 832kb/s
ADSL2+ (Residential products)	up to 17Mb/s	up to 1.3Mb/s** ^†
ADSL2+ (Business products)	up to 18Mb/s	up to 1.3Mb/s** ^†
Fibre	up to 76Mb/s ^‡	up to 19.5Mb/s ^‡

* Max DSL Premium is available on request for customers using Max DSL broadband. Please see our Max Premium FAQ for more details.
** ADSL2+ circuits are provisioned at 448Kb/s by default. Speeds can be uncapped on request using the Help Assistant.
† Annex A upload speed is up to 1.3Mb/s. Annex M upload speed is up to 2.5Mb/s; availability is dependent on line conditions and costs £10 per month exc.VAT. It is available on request using the Help Assistant.
‡ This shows the maximum speed available for the technology, but speeds may be capped depending on your broadband product