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ADSL Broadband with plusnet, landline with BT

John_373
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Registered: ‎09-06-2023

ADSL Broadband with plusnet, landline with BT

Since the year dot I've had a BT landline and my adsl broadband service comes from plusnet.

 

If I cancelled my BT landline would this affect my broadband with plusnet, or would it just carry on as normal?

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dvorak
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Re: ADSL Broadband with plusnet, landline with BT


Moderators Note


This topic has been moved from Broadband to My Account / Billing

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dvorak
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Re: ADSL Broadband with plusnet, landline with BT

if you cancel your BT line then your broadband will cease as it needs a working phone line.
You can either transfer your phone line to plusnet or leave as is.
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John_373
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Registered: ‎09-06-2023

Re: ADSL Broadband with plusnet, landline with BT

So, how would I do that? If I transfer my phone to plusnet does that mean a different plusnet contract to the one I'm on now?

 

I really only want broadband.

bmc
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Re: ADSL Broadband with plusnet, landline with BT

@John_373 

ADSL & VDSL (FTTC) both require a working phone line - you have no choice in the matter.

 

Have you checked recently what is available for your property.

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

Otherwise give the PlusNet Customer Options Team a phone on 0800 013 2632 to see what your options are.

 

Brian

Baldrick1
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Re: ADSL Broadband with plusnet, landline with BT

@John_373 

It sounds like you are paying the out of contract price for a legacy product. If you do some background research you will probably find that if you combined the two services on a new contract that you would save money.

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