Account cancelled in error

[#1]

Hi

I am writing on behalf of my elderly parents.

My father received an email saying 'sorry to see you go' on 30th March. He is unable to talk at moment so my mother rang the number provided and was informed that they're Broadband and home phone services were cancelled in error!

After many more calls it was arranged that Plusnet will reconnect them but not until 27th April!

They are housebound and the internet is their way of connecting to the outside world, other than visitors. They rely on the internet for all their banking needs, shopping and entertainment.

As you can imagine this is causing much distress, why can the connection not be connected remotely? Something needs to be done before 27th as its Plusnets responsibility, they were the ones that disconnected and broke the contract.

Regards

Jason

[#2]

Hi Jason @skybluejase ,

Thanks for reaching out!

I am so sorry to hear this has happened, I cannot image the stress this will be causing for the both of them.

For me to be able to look into this I will need their account username, Could you please send me a private message with their new plusnet account username?

This helps me look at the account, order etc... I'll see what I can do.

Thanks,

Lex