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Account due to close

Leahbolton
Newbie
Posts: 1
Registered: ‎02-08-2023

Account due to close

‎02-08-2023 9:31 PM

Hey.
I was just wondering if I could get a bit of help please?
I went into my account today to change my payment date. But to my surprise I couldn’t, I tapped on the information tap and all it says if I can’t change the date as my services are due to be cancelled. Why could this be please?Huh
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MisterW
Superuser
Superuser
Posts: 16,351
Thanks: 6,282
Fixes: 451
Registered: ‎30-07-2007

Re: Account due to close

‎03-08-2023 8:42 AM

@Leahbolton I suggest you call customer services urgently. Sounds like someone else has supplied incorrect details when trying to transfer their services and used yours by mistake. You need to get the cancellation stopped.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Account due to close

‎05-08-2023 2:10 PM

Hey there @Leahbolton  I can see you called up and got this sorted. Do you need me to do anything else at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
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