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Account due to close
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Account due to close
02-08-2023 9:31 PM
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Hey.
I was just wondering if I could get a bit of help please?
I went into my account today to change my payment date. But to my surprise I couldn’t, I tapped on the information tap and all it says if I can’t change the date as my services are due to be cancelled. Why could this be please?
I was just wondering if I could get a bit of help please?
I went into my account today to change my payment date. But to my surprise I couldn’t, I tapped on the information tap and all it says if I can’t change the date as my services are due to be cancelled. Why could this be please?
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Re: Account due to close
03-08-2023 8:42 AM
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@Leahbolton I suggest you call customer services urgently. Sounds like someone else has supplied incorrect details when trying to transfer their services and used yours by mistake. You need to get the cancellation stopped.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Account due to close
05-08-2023 2:10 PM
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Hey there @Leahbolton I can see you called up and got this sorted. Do you need me to do anything else at all?
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- Plusnet Community
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- Account due to close