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Additional Call Charges?

PabloBruno
Grafter
Posts: 96
Thanks: 5
Registered: ‎20-07-2020

Additional Call Charges?

Hi,

I have 'Unlimited Fibre Extra' and I never use my landline (don't even have a phone). But I have mysteriously been charged 50p on my bill this month for 'Additional Call Charges'.

Does anyone have an explanation?

Thanks in advance

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,716
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: Additional Call Charges?


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jab1
Legend
Posts: 19,072
Thanks: 6,251
Fixes: 288
Registered: ‎24-02-2012

Re: Additional Call Charges?

@PabloBruno That sounds very much like an OpenReach (or sub-contract) engineer) using - wrongly the Speaking Clock service to find a free circuit, which they should not be doing, there is a dedicated number they have for just that job, but some are too lazy to dial it. Ask PN to investigate.

John
PabloBruno
Grafter
Posts: 96
Thanks: 5
Registered: ‎20-07-2020

Re: Additional Call Charges?

Sounds dodgy. Thanks, I will call PN now.