An error has occurred You can't change your products for the moment
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: An error has occurred You can't change your pr...
24-02-2022 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Similar to many other people my account is locked with the message
"An error has occurred
Fixed! Go to the fix.
Re: An error has occurred You can't change your products for the moment
24-02-2022 5:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Oliver,
I'm really sorry to see there's an error showing. I've checked our side and I can't see anything wrong with your account.
Have you received a bill for a payment higher than expected or are you just seeing this on the homepage?
If the latter than perhaps you're affected by the problem discussed here > https://community.plus.net/t5/My-Account-Billing/I-need-to-know-my-contract-end-date/td-p/1858633
Re: An error has occurred You can't change your products for the moment
24-02-2022 7:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PM Sent with the relevant account name (I have 2 accounts)
Re: An error has occurred You can't change your products for the moment
25-02-2022 11:21 AM - edited 25-02-2022 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This community account login is associated with the correct Plusnet broadband account with the issue.
25-02-2022 12:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Oliver, ah thanks for the private message.
When searching for an account via a community profile, I'd use the e-mail address registered in the profile.
I don't believe it was really necessary to create a second forum profile as we can keep a log against your community profile of all the accounts you have with us by adding the account references into an internal system we call Khoros.
I've sorted your contract out and I've dropped you an e-mail under the ticket ref 222319257.
If you have further issues or there's anything else you need help with, feel free to get back to me and I'll be happy to help.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: An error has occurred You can't change your pr...