“An error has occurred You cannot make any changes to your account while…” etc

[#1]

Hi,

I’m another with this message - can’t see my account or upgrade options.  My 18 month contract is coming to an end soon, so I’d be grateful if someone could press a few buttons and sort it out.

Thanks!

[#2]

Hi there,

I've taken a look and it doesn't seem as easy to fix as I'd hoped, so I've raised this to our systems support team to investigate further. Once I know more, I'll let you know.

(edit)

Should be fixed, let me know if you have any issues.

[#3]

hi. was about to post this same issue. can you flag my account for system support also, please. 

[#4]

Gandalf - very many thanks, you’ve done it!!

[#5]

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@user59127 wrote:

hi. was about to post this same issue. can you flag my account for system support also, please. 

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That's been sorted for you now.

[#6]

I’m having the exact same issue with my account.

[#7]

@gavcuk You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

They may not get to it until after the holiday, though.

[#8]

Hi @gavcuk,

I'm really sorry about that. I've sorted things out for you now.

Let me know if there are any further issues.