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[#1]

'You cannot make any changes to your account while there is a phone order in progress'

I know that this is not an uncommon problem but it's one I haven't encountered before. I don't have a phone order in progress but have been getting this message for a few days since I looked at options for upgrading my broadband.

It's getting frustrating now...

[#2]

@pn33sand Either call up and get them to correct it - or wait for one of the Help Team to pick this up and sort it for you.

[#3 · Accepted solution]

Sorry to hear this @pn33sand I will send you a private message to get your username

[#4]

Thank you for your comments. I realise I'm being lazy and should phone PlusNet help - which I'll plan to do tomorrow.

[#5]

@pn33sand  Sending a PM to @willcutforth as he has requested is a much better route to a quick response. I have a feeling first line customer support will not be very helpful.

[#6]

PM now sent.  When I tried earlier the option to reply to a PM was not shown - possibly because I have made very few posts to the community - but option has now appeared.

Thank you.