Awaiting automatic compensation

[#1]

08/12/23 - Plusnet Support

This is a courtesy email to update you on your orders. After speaking with your partner yesterday I raised a request with our supplier to attempt to expedite this order from the 27/12/23. Unfortunately I am sorry this request was not successful and I was advised the earliest appointment for an engineer is the 27th.  

I understand the inconvenience that this will be causing you which I am sorry about. I would like to advise you that due to this delay you are eligible for automatic compensation, the daily amount is set at 5.83 for every day you are now without a service."

27/12/2024

Service installed and activated.

30/01/2024

We have been billed full price today, and no credit has yet appeared on the account. Please could this be investigated?

[#2]

@ekans12 

Looking at the dates I would guess that the direct debit was prepared before the compensation was credited to your account. This should be corrected for your next bill  https://www.plus.net/help/legal/automatic-compensation/

[#3]

Where should I see the compensation credit? When I log into my account, my balance is £0.

[#4]

The compensation applies to the account after 30 days from when the order is complete and you will see this on the bill that generates after it applies.