Bill Paid but Restrictions Remain

[#1]

Hi there,

My account says that my bill has been paid but every so often, depending on what websites I'm loading, I get redirected to Plusnet's billing portal, only to be told that there are no outstanding unpaid invoices.

I'm assuming some kind of automatic restriction has failed to remove itself. Could someone kindly assist in resolving this?

Many thanks,

Dylan

[#2]

@DylRicho It will be quicker to call Customer Support - 0330 123 9123

[#3 · Accepted solution]

Hi @DylRicho 

I'm really sorry to see what's happened and thanks for flagging.

I've raised this for further investigation internally and I've removed the restriction. 

If you see that error message again, just try turning your router off and on. 

Please let me know if there's any further issues. 

[#4]

@Gandalf 

That's great, thank you for your help.