Bill query!
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Bill query!
11-01-2023 5:51 PM
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Hi,
Can somebody from Plusnet customer services contact me - I have been overcharged by more than £19 this month.
Given I have just renewed my contract and this is the second month my account has been incorrectly charged.
Please can you contact me and resolve this asap.
Many thanks.
Re: Bill query!
11-01-2023 8:46 PM - edited 12-01-2023 12:37 PM
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Moderators Note
This topic has been moved from Broadband to My Account/Billing
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Bill query!
12-01-2023 12:11 PM
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Happens to me every renewal, and I'm waiting for refund at the moment! Problem is Plusnet's crazy accounts system, instead of quoting a contract price they reduce it by discounts which the accounts computer sometimes doesn't like. This forum isn't closely monitored by busy staff so I suggest you give them a call despite the queues and these long-suffering folk will fix it for you. Have your details, password etc to hand.
Mike
Re: Bill query!
13-01-2023 10:15 AM
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Hi @lrutherford19 I'm really sorry for the issue with your billing, I'll get that fixed going forward, would it be OK to credit the over-payment off the next bill for you? - Adam
Re: Bill query!
13-01-2023 10:17 AM
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Adam... yes, fixing it with a credit to next months payment is fine.
Also note my monthly amount on my account says £23.19/month... but my renewal was at £23.00/month
Thanks for your help
Re: Bill query!
13-01-2023 10:36 AM
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