Bill went up by £35 last month.

[#1]

Just noticed my bill from last month. I know prices have gone up this year, but that seems like a bigger increase than normal. Any Plusnet staff know what's up?

[#2]

@OryxCallotis If you compare the details on page 3? (the breakdown of charges) with the previous month, does this give you any clues?

[#3]

You haven't reached end of contract, by any chance? I gave myself a nasty shock one year!

Mike

[#4]

Just checked my last bill and found I’ve been charged twice for line rental.
Plusnet are investigating.

I’m blaming British Gas……

[#5]

Hi @OryxCallotis, I've just checked your account and it does look like you're out of contract. It would be best to have a chat with our customer options team if you're looking to re-contract, I can get someone to give you a ring if you like? - Adam

[#6]

If that's possible, then yes please. I had no idea the contract would expire. 

[#7]

Hey @OryxCallotis,

Thanks for getting back in touch. I'd be happy to arrange this, please send me a Private Message with a number the team can reach you on and a preference for when we try and ring

[#8]

Can the staff send a PM to request the required information?