Billing - Overcharged

[#1]

Hi, My broadband Fibre 300Mb contract is set at £32.99, and I have been charged £57.88 this month. That is more expensive than the Fibre 900 package.

I presume this an error. How are you going to correct the mistake, please.

Moderators Note: All caps title removed as per Forum rules

[#2]

How long have you had the contract?

[#3]

I upgraded to Fibre 300 on 28/10/2024 

[#4]

Fair enough, @SeanSeany , so something is  wrong, somewhere, obviously. My  suggestion is that you call PM and ask them for an explanation.

[#5 · Accepted solution]

Hey @SeanSeany,

I have reviewed the billing issue and found the problem. The issue was due to a missing discount, which I have now applied. The difference has been credited back to your account.
 

Regarding your contract, I have sent you an email with the details of what I have found.

[#6]

Thank you, @Marsh