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Can’t access account

southken
Rising Star
Posts: 139
Thanks: 18
Fixes: 2
Registered: ‎17-07-2010

Can’t access account

I’m trying to manage my account online but get an error message which says I can’t access my account while an order is going through.  There isn’t an order going through.  I’ve called twice about this but it’s still unresolved.  My contract will be ending in January and this isn’t helping with looking at new deals.

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
Thanks: 10,226
Fixes: 1,607
Registered: ‎21-04-2017

Re: Can’t access account

Hi there,

There are a couple of call features stuck in a pending activation status, so I've placed an order to activate these. Once that's completed within the next 24 to 48 hours, the error message should disappear.

Let me know if there are any further issues. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
southken
Rising Star
Posts: 139
Thanks: 18
Fixes: 2
Registered: ‎17-07-2010

Re: Can’t access account

Thanks Gandalf.