Can’t access account
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Can’t access account
Can’t access account
27-11-2023 5:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’m trying to manage my account online but get an error message which says I can’t access my account while an order is going through. There isn’t an order going through. I’ve called twice about this but it’s still unresolved. My contract will be ending in January and this isn’t helping with looking at new deals.
Re: Can’t access account
29-11-2023 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
There are a couple of call features stuck in a pending activation status, so I've placed an order to activate these. Once that's completed within the next 24 to 48 hours, the error message should disappear.
Let me know if there are any further issues.
Re: Can’t access account
29-11-2023 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Gandalf.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Can’t access account