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Can't change product error message

gemmamcgee
Newbie
Posts: 3
Registered: ‎08-05-2019

Can't change product error message

For the past two months now, every time I log on to my Plusnet broadband account, I get an error message saying I cannot change my product because I have a product change in progress.  I have not requested a product change, but my contract did run out almost a month ago.  I would have expected to be able to change things now, but the error message is still present.  Please help.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
Thanks: 10,226
Fixes: 1,607
Registered: ‎21-04-2017

Re: Can't change product error message

Hi @gemmamcgee 

That should be fixed now, thanks for flagging and apologies for the inconvenience.

Let us know if there are any further issues. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet