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Cancel account

liammartin0612
Newbie
Posts: 1
Registered: ‎07-04-2022

Cancel account

‎07-04-2022 6:52 PM

Does anyone know the calculations plusnet use for cancellation fees or does anyone have an email address where they can email me a value? Thanks
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dvorak
Moderator
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Registered: ‎11-01-2008

Re: Cancel account

‎07-04-2022 8:18 PM


Moderators Note


This topic has been moved from Everything Else to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Townman
Superuser
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Registered: ‎22-08-2007

Re: Cancel account

‎08-04-2022 9:37 AM

Best approach is to contact COTS and discuss "I am thinking of leaving"...

Contact Customer Options Team (aka COTS)

Direct dial numbers

  • 0800 013 2632(from within the UK)
  • +44 330 123 9197 (from abroad)

Available 8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday


 Why are you thinking of leaving?  If there is a performance concern, then that needs to be investigated.  Changing ISPs will not change your connection to the internet - it will be the same BT Openreach line ... unless you are looking at swapping to FTTP or Virgin Media.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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