Cancel phone line but keep email

gdog2 · ‎04-05-2022

I'm assuming I can cancel my phone line (that is not handled by PlusNet) and keep my broadband account running to allow me to access the email?

Or is there a cheaper 'email only' account I can have to continue to access the emails?

Baldrick1 · ‎30-06-2016

@gdog2

You can't have an ADSL or FTTC service without paying for the landline. Your best option is to transfer your phone to Plusnet and take out a contract. Ring the Customer Options Team on 0800 013 2632.

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Baldrick1 · ‎30-06-2016

Moderators Note

This topic has been moved from ADSL Broadband to my Account

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dvorak · ‎11-01-2008

If you cease your phone line that will automatically cancel your broadband too.

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gdog2 · ‎04-05-2022

I don't want ADSL or FTTC contract. I just want to access my email.

I understand that some ISPs allow you to access you email if you move to a new provider. Does PlusNet provide that service?

dvorak · ‎11-01-2008

That used to be possible, however, I don't believe that is the case anymore.

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Townman · ‎22-08-2007

Email only accounts

When your account is cancelled, any additional services you have such as email, web-space, cgi-service, etc. will stop working. If you have any of the following features on your Plusnet account, you should plan to migrate them elsewhere BEFORE migrating your broadband service to another provider.

Email
Domain name
Web hosting
cgi hosting

There is no option to switch a closed account, to email only.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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