cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cancelling account

barrysh
Newbie
Posts: 3
Registered: ‎13-01-2021

Cancelling account

‎01-08-2023 10:00 AM

Hi, I recently changed from Plusnet to another provider because they were no longer doing sim only. I applied for a PAC code and everything went through but I am still getting a monthly bill from Plusnet. Is there someting else I need to do. I tried phoning their customer services but gave up after half an hour

Message 1 of 2
(518 Views)
0 Thanks
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,709
Fixes: 498
Registered: ‎01-01-2012

Re: Cancelling account

‎02-08-2023 12:33 PM

Hi @barrysh 

I'm sorry to hear this has happened.

I'll drop you a PM shortly with some questions I'll need you to answer so I can look into this 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Message 2 of 2
(440 Views)
0 Thanks