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Cancelling account

barrysh
Newbie
Posts: 3
Registered: ‎13-01-2021

Cancelling account

‎01-08-2023 10:00 AM

Hi, I recently changed from Plusnet to another provider because they were no longer doing sim only. I applied for a PAC code and everything went through but I am still getting a monthly bill from Plusnet. Is there someting else I need to do. I tried phoning their customer services but gave up after half an hour

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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,102
Thanks: 1,745
Fixes: 498
Registered: ‎01-01-2012

Re: Cancelling account

‎02-08-2023 12:33 PM

Hi @barrysh 

I'm sorry to hear this has happened.

I'll drop you a PM shortly with some questions I'll need you to answer so I can look into this 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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