Cashback declined

[#1]

I joined PlusNet as they were offering £55 cashback and a decent price through Quidco. The cashback has been declined, saying "Quidco has not been recognised as the referrer for this purchase." I find this so frustrating, as I went through the Quidco process as per normal. PlusNet have done this with other people I know. PlusNet, I would like the cashback I am due.

[#2]

Did you clear Cookies for Plusnet before making the purchase? Frequently not doing so can mess up the referral link.

Hopefully a member of staff can shed more light on this.

[#3]

Hi there!

Thank you for reaching out over the forums, hope you're doing ok today  

I've been checking over your account and I'm not able to see a reward deal included within your original offer. If you do have a screenshot of the final basket before or after checking out that shows that the cashback is included, can you please send this across. 

There could be a few reasons as to why the cashback offer wasn't included: 

- Cookies and caches wasn't cleared. This must be done before going ahead with the deal, if not then it will take you to an alternative deal. 

- A VPN was being used whilst taking out the offer.

- Private browsing was being used whilst taking out the offer.

- The wrong deal was chosen at checkout. 

As one of the above reasons is why the reward deal may not have gone through, I wouldn't be able to put this through for you today. 

[#4]

Hi Curtis,

Thank you for your message. All I can do is attach my quidco activity page showing the purchase. 

Kind regards

Stephen

[#5]

Hello?

[#6]

Hey, send it through, let's have a look at it  

[#7]

I also have a problem with a reward card that was not sent when I joined Plusnet. I was first promised a £70 adjustment to my account which didn’t happen and subsequently two cheques in the post which haven’t happened either. This morning I have been promised another cheque. I would like to see a settlement of this issue. 

[#8]

I wonder how long PlusNet would be happy for customers to stop paying their bills?

[#9]

Hi Curtis, I had posted it to this thread already. PlusNet is the only transaction that has failed.

Cheers

Stephen

[#10]

Plusnet have sent me a cheque for £70. Thank you for Plusnet. 

[#11]

Hello, send what through?