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Cease of service

FIXED
Aled92
Newbie
Posts: 2
Thanks: 1
Registered: ‎09-02-2024

Cease of service

‎09-02-2024 11:41 AM - edited ‎09-02-2024 11:41 AM

I requested a cease of service just over two weeks ago and haven't had any notification or confirmation besides the original email/question raised on my account. There is nothing on my account to suggest that my service will be ending. Does anyone know how long it takes for service to cease and if you receive any notification of this being done? Thanks.
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dvorak
Moderator
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Registered: ‎11-01-2008

Re: Cease of service

‎09-02-2024 12:05 PM


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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MatthewWheeler
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Cease of service

Fix

‎10-02-2024 1:31 PM

Hi @Aled92 

I've looked into this for you and put a ticket on your account regarding this.

Let us know if there's anything else we can help with

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Aled92
Newbie
Posts: 2
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Registered: ‎09-02-2024

Re: Cease of service

‎10-02-2024 1:51 PM

Excellent, all sorted now. Thanks for your assistance.
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