I want to change the bank from which I pay the direct debit. Is there an online way of doing this? Having spent the last couple of hours trying to find a way I thought Id ask the experts
Yes, it is an easy enough to do task ... but a wee bit tricky due to an elusive issue with the user centre rendering.
Log into the user portal
That should present a "your bill box"
Click the "edit payment method" link
Scroll to the bottom of the page - you should be able to see your current payment method just above the black footer
Resize the browser window by whatever means (minimise / restore down / maximise)
That will move the black footer out of the way exposing the Change Payment Method button
Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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