Change of name

[#1]

Can someone please advise how I get my name changed. I got married and I have sent requests to Plusnet to update my surname but they've been ignored. I need a bill in my new surname so if it can be changed I need my last bill reissued to show my new surname. Can anyone help or advise how I get it changed?

[#2]

@lisarussell84 when one of the Plusnet help team see this thread , they should create a 'ticket' on your account which should explain how to send the documentation

[#3]

Hi @lisarussell84 

I am sorry to hear of the difficulties you have faced whilst requesting to have the name changed.

Please could you private message us your account username and we will be in touch to get the issue sorted

Thanks

Lee 

[#4]

I have private messaged you on X on numerous occasions and nothing gets done nor am I responded to. Is there another way to message privately?

[#5]

@lisarussell84 

The difference this time is if you click on "Staff lahbrannan1" you'll be messaging a named person. Once you've clicked on his name their profile will come up which includes a link to PM them.

Brian

[#6]

@lisarussell84 so to be clear , you sent a PM to @lahbrannan1  using the forum private messaging facility ? i.e not using X ?

That message can be picked up by any of the forum staff and If that's the case I would have expected tehm to have replied on the original thread.

I'm going to try and get the mods to merge these two threads so everything is in the same place

[#7]

Guess that’s what happens when one seeks to use social media to conduct business interactions rather than using proper support channels. Primary points of contact are the call center and this forum.

[#8]

Moderator's note:
@lisarussell84 . Duplicate topic removed and the two merged. Double posting causes confusion and wasted resources. It is also against Forum rules.

[#9]

Yes I private messaged them

Thank you for your help

[#10]

Excuse me! I asked for help and had been using the private chat facility in X but I have never had a response. All I asked was how I change my name as I hadn't been able to find a contact number and working in a telephony environment myself was unable to phone you unhelpful person

[#11]

@lisarussell84 

Here's a list of previous successful 'Name'Change' threads (which you could have found yourself if you'd searched).

Just saying.

[#12]

Thanks for being extremely unhelpful - I thought I could come on this community and get help! I obviously thought wrong! I don't use this community very often and all my other experiences have been positive but definitely not this one

[#13]

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@lisarussell84 wrote:
Excuse me! I asked for help and had been using the private chat facility in X but I have never had a response. All I asked was how I change my name as I hadn't been able to find a contact number and working in a telephony environment myself was unable to phone you unhelpful person

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That number is 0330 123 9123

[#14]

I thought I could come on this community and get help!

@lisarussell84 you can , and you have. A staff member picked up the post and requested the account name so that they can raise a ticket to which you can reply with the information needed to change the name. You've sent a PM and staff will process it but I'm afraid its not instant. TBH staff presence on the forum looks a bit light today so it may take longer than normal to reply.

As regards a contact number, there's an 'About us' link at the bottom of every forum page. If you click that and scroll down, the contact number for Customer support is there, For info its +44-330-1239-123.

[#15]

Hi @lisarussell84 thank you for getting in touch with us and apologies for the delayed response.

I tried calling you to progress the name change, however, I could only leave a voicemail. I have opened a question on your account regarding this matter this is the direct link for you:

https://www.plus.net/wizard/?p=view_question&id=247121881

Please let me know if there's anything else we may look into for you