Change payment method broken?

southerner · ‎27-11-2013

Noticed for a couple of months now I just get the below error if I try to change mine.

'There has been an issue; please consult your system administrator' Red text on any otherwise blank page.

Townman · ‎22-08-2007

Is this for broadband or mobile payments?

Which browser?

Have you tried a different browser?

Can you screen shot the error please?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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southerner · ‎27-11-2013

Hi, This is for broadband payments.

Seems to just be Chrome affected, works OK with Firefox.

maxmaccc · ‎10-05-2024

I have the exact same problem with the same error message.

Townman · ‎22-08-2007

Ditto questions.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

onair · ‎17-01-2024

This error has been like this for months and plusnet have done NOTHING about it. I have posted about this many times and it unbelivable it has still not been sorted. I have been passed on from one person to another each one says the usual rubbish try a different browser clear cache. The fault is with plusnet too lazy to do anything about it.

willcutforth · ‎27-11-2020

@southerner are you leaving or do you have any changes in progress?

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team