Confused
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- Re: Confused
18-03-2024 10:33 AM - edited 18-03-2024 10:34 AM
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I'm confused.
My previous 18 month PN contract was due to end on 13 March. On 11 March I received a notice from PN for an out of contract bill of £45.85 to be taken "on or after 18 March".
I applied successfully on 11 March for a new 18 month PN contract: "From 12/03/2024, your monthly subscription will be £26.99 for 18 months."
Today, 18 March, PN have taken £45.85 from my bank. How does this work?
Fixed! Go to the fix.
Re: Confused
18-03-2024 11:14 AM
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The billing system hasn't caught up with your new contract yet, so its billed at the old out-of-contract price. It SHOULD sort itself out with the next bill.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Confused
18-03-2024 11:51 AM - edited 18-03-2024 11:52 AM
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OK. Thanks, MisterW.
19-03-2024 3:49 PM
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@pvmb - Hi I've sorted that out for you, take a look @ https://www.plus.net/wizard/?p=view_question&id=240724158. Sorry for the mistake with that.
Re: Confused
on 19-03-2024 8:51 PM - last edited on 20-03-2024 5:12 PM by Mav
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Thanks James30. However I cannot see anything useful via that link:
Help Assistant
"There was an error
We were unable to access your ticket information."
Re: Confused
25-03-2024 9:50 AM
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OK. Refund received in bank account today.
Thanks.
Re: Confused
26-03-2024 3:21 PM
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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