Contact renewal stuck

[#1]

Changed my contact on the 15th as the old one was going run out. Since changing contract whenever log in to my account I'm greeted with this message. "An error has occurred
You can't change your products for the moment, you already have a product change in progress." And I'm still on the old package.

[#2]

Can anyone have a look at this to see what is happening.

[#3]

@JanetT 

You need a Plusnet staffer to confirm what is going on, but I suspect that your new contract will become active on your next billing date and that message will disappear at that time. The Plusnet system can only cope with one change at a time and that message appears whenever a change / order is pending.

[#4]

Hiya @JanetT, I realise it's been a few days since you messaged. Are you still seeing that message now in your account? 

[#5]

Yeah I'm still seeing that message on my account.

[#6]

Hi Janet,

I'm really sorry about this. Should be sorted for you now.

Let me know if there's anything else you'd need help with.