Discount suddenly removed
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Re: Check your bill
Friday
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I have a BT phone line and Plusnet ADSL2 broadband.
Re: Check your bill
Friday
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When PN instigated the change I was on a broadband only package called "Plusnet Value (Without Phone)".
The package PN transferred me to is called "Unlimited (No Contract Without Phone)".
I've always been with BT for my phone line and still am (never Plusnet).
Re: Check your bill
Friday
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@Townman My before and after packages were exactly the same as paul4's.
Re: Check your bill
yesterday
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@Townman
Plusnet has now said that as a "gesture of goodwill" a discount of £5.74 will be applied to my next bill. I feel the discount should be applied for a further year as I was told only on 7 Oct 2024 that it was limited to 12 months. The legacy product migration email I received last year when the product change was complete (image attached) did not mention a 15-month discount.
Re: Check your bill
yesterday
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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