Check your bill

[#1]

I have a BT phone line and Plusnet ADSL2 broadband.

[#2]

@Townman

When PN instigated the change I was on a broadband only package called "Plusnet Value (Without Phone)".

The package PN transferred me to is called "Unlimited (No Contract Without Phone)".

I've always been with BT for my phone line and still am (never Plusnet).

[#3]

@Townman My before and after packages were exactly the same as paul4's.

[#4]

@Townman 
Plusnet has now said that as a "gesture of goodwill" a discount of £5.74 will be applied to my next bill. I feel the discount should be applied for a further year as I was told only on 7 Oct 2024 that it was limited to 12 months. The legacy product migration email I received last year when the product change was complete (image attached) did not mention a 15-month discount.

[#5]

Is that the out turn from a formal complaint? One would hope that the complaints response would be consistent for all impacted by the situation.