Do I really need to phone Plusnet to cease broadband and home phone?

[#1]

I no longer need broadband and home phone from Plusnet and want to cease my services. I am out of contract too.

It seems I have to actually phone and talk to someone about this rather than just requesting it in the user control panel or such, is that really the case?

Marcus

[#2]

@MarcusJClifford Are you moving to a new ISP, or totally ceasing your BB and phone service? If you are moving to a new supplier - allow them to undertake the Gaining Provider Led procedure. I.E. Arrange a new contract with them, and they will arrange the cease of your PN supply.

[#3]

A total cease.

I now have Starlink so don't need the copper based broadband or phone.

[#4]

In that case, yes you do need to contact them by phone, or by letter (recorded delivery) at:

Plusnet PLC

The Balance

2 Pinfold St.

Sheffield

S1 2GU