Downgrade from full fibre to fibre
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Downgrade from full fibre to fibre
05-01-2024 3:18 PM
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Due to illness I have to move, I am still in contract with Full fibre, but my new property only supports fibre and this cannot be changed. Will Plusnet let me downgrade?
Re: Downgrade from full fibre to fibre
05-01-2024 3:52 PM
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Give the PlusNet Customer Options Team a phone on 0800 013 2632. They'll be able to advise on what's available. #i assume you don't have a landline or it's already on VOIP as you'll not get a PSTN service at the new address.
Brian
Re: Downgrade from full fibre to fibre
05-01-2024 9:41 PM
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Moderators Note
This topic has been moved from Broadband to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Downgrade from full fibre to fibre
06-01-2024 9:21 AM
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Thanks BMC. The flat has a copper based telephone line in so I can get Plusnets fibre option but I will not be allowed to have a full fibre line connected due to the wiring in the building. I fear I am going to end up with a huge change of contract bill, even though I want to keep Plusnet.
Re: Downgrade from full fibre to fibre
06-01-2024 9:23 AM
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Dvorak why has it been moved???
Re: Downgrade from full fibre to fibre
06-01-2024 9:28 AM
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@JamesRut the 'broadband' board in which you originally posted is really for technical or performance queries e.g low speed or router problems. Your question is a contractual one and more appropriate in the accounts/billing board where it will attract more staff attention
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Downgrade from full fibre to fibre
06-01-2024 9:32 AM
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Eyes opened, thanks
Re: Downgrade from full fibre to fibre
06-01-2024 9:55 AM
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Hey there @JamesRut it's a bit of a grey area this one! Technically we can't downgrade during a contract even if you can't get the product at the new house.
What I would do is call the Customer Options team on 0800 013 2632 they will be able to advise. Their opening hours are:
Monday - Friday 8am-8pm
Saturday 9am - 7pm
Sunday 9am - 6pm
If you have issues with getting through to them, send us a reply and we will organise a call back.
Re: Downgrade from full fibre to fibre
06-01-2024 10:11 AM
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I phoned them, the man seems to think it will be ok. They will just put me on a new contract. I suppose I will find out when the time comes. Should just be the house moving fee with a bit of luck. I'm going to miss full fibre lol.
Thanks to you all.
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