I left Plusnet at the beginning of July. About three weeks later my final bill arrived (a refund) and that money appeared back in my account a few days later via my direct debit. I was keeping an eye on my account to see when Plusnet finally closed it down (as it still said account closing) and noted that, about two months further on, a message appeared on it to say I no longer had a payment method specified, i.e. my direct debit was no longer active. I had not shut it down but when i checked with my bank it was no longer showing. I assume that it must have been Plusnet via their bank that had closed it.
My account still shows as closing (about four months after my final bill was refunded) and while some pages are no longer available but I can still get the home page, the bills and payments page (still showing my last bill as a refund) and the referrals page! I also had a ticket recently asking me to review my contact requirements!
Do Plusnet ever finally shut an account down?
