Error message

[#1]

I have been getting error message saying I can't change anything as I have a change in progress. I don't so how do I get it removed. Tried customer services, technical help and email but no joy so far. Feeling dejected. 

[#2]

Welcome to the forums,  @Jan25 I'm afraid you will have to wait until one of the forum 'Help Team' see this topic. Unfortunately, the system is totally broken, and until (if ever) Plusnet acknowledge this, and sort it, this will always happen.

[#3]

Moderators Note

This topic has been moved from Home Phone to My Account/Billing

[#4]

Hi Jan25,

I think I've sorted this for you. Could you let me know if you have any further issues?

[#5]

Thank you for trying to fix this but there is still an error message on my account both broadband and phone. There is no indication on my phone account page that I have been changed from line only to unlimited calls. I did receive a message by email that my plan had changed, but as I said, it is not showing in my account. 

[#6]

The error message is only showing now because I've scheduled your new call plan to be activated on your next billing date. In this instance, the error suggesting a change in progress would be legitimately correct.

[#7]

Thank you so much for your help. I have been trying to get this sorted for weeks and you have managed it in a very short time. Sorry about confusion re ( new error message ). Hopefully it will be gone after beginning November. I will definitely use the forum again if I have a problem. Very grateful. J.

[#8]

No problem at all @Jan25 and sorry for the struggle you’ve had getting this sorted.

Absolutely if there’s anything else I can help you with, feel free to let me know.