Failure to supply contract - last time I renewed

[#1]

Hi All..

I have just received a strange email, suggesting that they, due to some error, failed to supply me with a copy of my contract, when I renewed last year. Since when, I have received much better, much faster service offers, from other companies, and very much cheaper than Plusnet. 

The PLusnet email suggest I can ring up, to get a copy of my contract, or I can cancel without any charge. I'm just considering the last option..Is anyone else in this situation, please? Is it as simply as ringing them, and i can get out of my contract, and move to another ISP?

[#2]

@harrym1byt 

For advice on moving broadband providers there is this article

https://www.moneysupermarket.com/broadband/guides/switching-broadband-providers/ 

HTH

[#3 · Accepted solution]

@harrym1byt  This is related to an Ofcom ruling resulting in a fine of £2.8 million for BT so it is perfectly OK for you to leave your contract with no charge.

See this post and the Ofcom link in message #2

https://community.plus.net/t5/Plusnet-Feedback/Ofcom-orders-BT-to-refund-EE-and-Plusnet-customers/m-... 

If you do want to leave best to call support and hope that they are aware of this, as you have the email that should be enough proof, best of luck.

Sorry @Dan_the_Van  your post is rather general and not applicable in this particular case.

[#4]

@RealAleMadrid 

Since when, I have received much better, much faster service offers, from other companies, and very much cheaper than Plusnet

I'm just considering the last option

Get your point but I was just answering the above, I'll make myself cleared next time.

[#5]

@Dan_the_Van  I agree that the MoneySupermaket link is useful advice so generally helpful however the salient point is that the OP is still in contract but now has the bonus of being able to break that contract with no early termination charges.

[#6]

@harrym1byt 

So today I received the same email, my contract ends 08/12/2024

[#7]

I also got that email this morning.

It says in that Ofcom article that over a million users were contacted over a year ago.

Following engagement with Ofcom, BT contacted 1.1 million customers – the majority of those affected – between 26 June and 30 September 2023, explaining that it had not provided them with the information to which they were entitled. Those customers have been given the opportunity to request the information and/or cancel their contract without charge.

I wonder why we are only being informed now. I took out a 2 year contract in July 2023. Not that it affects me anyway. I didn't even notice that the documents weren't sent.