Higher Than Expected Bill (Homephone & Fibre)

[#1]

I had the same issue last month which was resolved - https://community.plus.net/t5/My-Account-Billing/Unexpected-Increase-On-Decembers-Bill-Fibre-amp-Hom...

However this months bill is also higher than I expected? I can’t tell from the bill if my discounts have been applied?

I know my current contact runs out on the 28th of January (I will be renewing before 28/01) - I wouldn’t have thought 8 days out of contract billing would be £10?

Can someone please have a look and advise?

[#2]

@Corsa 

Is it possible that your accpont has been credited the overcharge from last month so that you have really been charged the out of contract rate a month early. If you read page 2 of your bill it should give you a breakdown of the charges.

Hopefully a staffer will come along and sort this for you.

For information, Plusnet seem tp prepare their bills ready for submission to banks quite early. I mention this because if you leave it until the last week or so of a contract before renewing you might find that you are charged the out of contract rate for a month. The excess charge is then credited against the subsequent bill.

[#3]

@Baldrick1

I can see the refund on the bill.

I’ve tried going through the charges and discounts on page 2 of the bill, but I can’t understand what’s going on.

I’m not bothered about out of contract charges because as you say, they’ll be credited against the next bill once I’ve sorted out the new contract.

£10 just seem a bit high for 8 days out of contract!

Unless I’ve read the bill wrong.

[#4 · Accepted solution]

Hey there @Corsa I have added a ticket to the account on https://www.plus.net/wizard/?p=view_question&id=230406733 let me know if you have any questions

[#5]

Thanks for having a look and sorting it out @willcutforth

Much appreciated!

[#6]

You're very welcome Do you need me to do anything else?

[#7]

That’s everything for now, thanks!