I lost my email address when I upgraded my Plusnet account

[#1]

I do. It's a Send/Receive error:

Task [email address] - Sending reported error (0x800CCC0F): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP)'

NB I had a similar issue with sending mail from my gmail account earlier (now resolved) so it could be down to Outlook

[#2]

@Mabalert Do any of the responses in here help? https://www.google.co.uk/search?q=0x800CCC0F&source=hp&ei=nEeOYfKKPKqIlwTt04K4AQ&iflsig=ALs-wAMAAAAA...

[#3 · Accepted solution]

No worries @jab1! I think you are right though and it could still be the ongoing mail issues having an impact here.

It may be worth just using your other devices for the time being @Mabalert and then testing Outlook again once the issues are resolved so we can rule this out as I'll be honest, I'm not sure what the actual issue may and it may be drastic to remove and readd the account at this point.

Future updates on the issues can be tracked here:
https://community.plus.net/t5/Service-Information/Plusnet-email-login/m-p/1838261#M355

 

[#4]

Thanks Lauren. Will do.

[#5]

Thanks Lauren, now things have settled down it looks like email is all working well now on all devices. Thanks for your help!

[#6]

That's great to hear @Mabalert and thanks for getting back to us with an update! I am sorry for the issues you faced.

If you have any further queries, don't hesitate to get back to us.