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I paid but services restricted

teresattch123
Newbie
Posts: 1
Registered: ‎10-06-2023

I paid but services restricted

I have paid my broadband bill but in my account it shows services is restricted. Can fix it please?
3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 12,435
Thanks: 5,597
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Registered: ‎30-06-2016

Re: I paid but services restricted


Moderators Note


This topic has been moved from Broadband to My Account/Billing

Moderator and Customer
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Gel
Aspiring Champion
Posts: 2,369
Thanks: 296
Fixes: 29
Registered: ‎02-08-2007

Re: I paid but services restricted

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
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Registered: ‎21-04-2017

Re: I paid but services restricted

Hi @teresattch123 

I'm really sorry to hear that restrictions weren't removed automatically after you had paid.

From what I can see we manually lifted the restriction yesterday morning. Can you get online now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet