Incorrect Billing

[#1]

Hi, I renewed my contract however I'm still being billed at the old rate. I had ongoing problem with billing when I first took out the first contract so disappointed I'm being charged incorrectly again.

When I look at 'Manage Your Account' it states: An error has occurred - You can't change your products for the moment, you already have a product change in progress.

Please could a refund be given and the issue rectified.

Service Notice #571635261

Your new package will be active on: 2nd August 2022.

Your new package
================
Broadband: Unlimited Fibre Extra - £24.35
Line rental: Monthly - £23.19
Call plan: Plusnet Line Only - £0.00
Call features: Caller Display - £0.00
Promotional discount (for 18 months) - (£21.04)
Contract: Choosing this package means you will be subject to a new 18 month contract

Your new total subscription cost will be £26.50 per month for the next 18 months.

Many Thanks

Mike

[#2]

Hi Mike,

Sorry about this. I've refunded the overcharge which you should receive within 5 to 10 working days. 

I've also corrected the discounts so things should be okay for you moving forward.

Let me know if there's anything else you'd need help with.