Incorrect billing after contract renewal,

[#1]

I thought I had done it but haven't heard back from Adam so perhaps not.

[#2]

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@jab1 wrote: snipped

As regards the screen-sharing facility, I believe PN do have it, I've seen it mentioned a couple of times.

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Well slap me across the face with a 9lb trout!!

So lets say you're correct, this means they could do this and yet, although probably due to staff numbers/churn rate, what I'm about to post and/or who own them, this isn't made readily available more frequently?

Non tech savvy or more to the point our older generation, and I mean this in a polite and courteous way, don't all know how to take a screenshot, let alone know how to upload it. As a popular ISP you really would have thought they could cater more for those whom simply don't know, as they were never taught this stuff at school, myself included, or how to do certain tasks the others have had years of experience with. Goodness knows how many days or weeks or months or indeed years I've spent learning how to do stuff on these objects that now rule our very lives. My knowledge was obtained mainly from my fellow peers, I'd never really used a computer until the early 2000's and didn't get 'online' until around 2008.

IF uploading to staff members on here is the only way to 'speak' to Plusnet without using that device that resides in the corner of the room that only rings when someone wants to insulate your home (<- just one example) then make it an easy task or provide a forum page where we can direct others to so they can learn how to do this with simple step by step instructions. If there is a 'how to' regarding how to send staffers private images then by all means someone point me in that direction.

@Willow6 Sorry about this post, it's just that this happens again and again and again and again, plus I genuinely feel peeved off when non tech savvy customers have no real other option but to have to do this to get something resolved.

(BTW, this is NOT a personal attack on ANY staff member whom has contributed thus far, nor is it aimed at any other forum staff member/gaffer/admin. I dare to say that maybe you too feel annoyed that you have to repeatedly ask us to do certain juggling tasks just so you can get an actual visual of whatever problem it is we need help/guidance/assistance/sorting/cancelling/refunding)

Also John, it's nothing that you've said that caused this response, it's been brewing since coming back on here.

LOOK what our older generation did for US, isn't it time WE did something for THEM

(phew, I need to lay down and afterwards look again for the exit)

[#3]

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@Willow6 wrote:
I thought I had done it but haven't heard back from Adam so perhaps not.

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He could well of clocked off for the day - I've not looked, but some of us have our online status showing. You can see this by clicking on the users name or avatar (the image to the side of their name).

If he's received it I would hope he'll let you know when he can.

[#4]

Understand what you are saying , @DS  (I think 😉 ), but I'm of that 'older generation', and I have no problems with the way things 'work' on here, aggravating as they are, but that is possibly due to my 'life experience' - I was using computers in the late 70's for what they were originally intended, before the WWW was invented, and they have evolved along with me.

[#5]

Heard from Adam and he will talk to billing team in morning.

[#6]

Yup, I'm aware some of my fellow peers have a few more miles on the clock than me

Though in my case I think I'm a cut and shut or something like that!

I'm happy to hear you're okay with the workings of these thriving forums - well apart from the odd hiccup.

I guess in my case with me having some underlying issues these things get to me more than they should. I was balancing on the fence and having not frequented on here at all for a while I popped back, but having been reading up on this and that the forum wind blew me off onto the wrong side.

Ah, I am was more of a spanner and electrickery man myself.

I think it might be best for me to put this laptop down for a bit.

(I'll finish off what I've recently advised/offered suggestions with and let you old timers carry on. But after a reset I may or may not continue - I genuinely don't know what to do but certain areas are IMHO rather depressing)

[#7]

Fair enough, @DS - your choice. In my case, I'm still on here because I (1) enjoy solving problem as it keeps the grey matter active and (2) I'm a glutton for punishment (aimeep ring any  bells?) 😀

[#8]

However computer literate you are it makes no sense to make it so difficult to get a simple billing question answered.

[#9]

@Willow6 I agree, but the way Plusnet, and other ISPs, to be fair, work, that's the way it is. It doesn't help that the Help Team also have to work the Twitter/Facebook boards.

[#10]

Plusnet is the only ISP I have had so can't comment on that. However, I do know that whenever there is a change of any sort Plusnet seems unable to get it right and then there is no simple way to get it resolved.

[#11]

I hope you don't go DS as you seem to understand the problems that many of the older generation face when dealing with Plusnet problems.You have certainly been a help to me and I'm grateful.Thank you.

[#12]

Wow, I'm blown away. Thanks for saying that @Willow6 I really wasn't expecting that.

I'm not by any stretch of the imagination an expert in computers or how all this stuff works. But having had my fair share of this stuff going wrong I know first hand how frustrating it all is.

And (I believe) I see things from a different perspective for the most part. And it's when things go wrong that your exploration begins - why is this wrong - who can I call - how can I make them understand - how can I show them - why don't they get it - I'm getting nowhere - I'll just have to take the hit in my (small) wallet/purse - oh but there is a forum - how do I join - what does joining mean for me - will I be safe on there - will people question what I'm saying - will they see what I'm trying to say - will they accuse me of lying and/or winding them up (both of these happened on another recent topic I offered advice on) - why are others saying this - I don't know what to do - it's no better here - I have no where else to go for help - at least I tried

I'll read a post and do my best to understand what the poster must be going through as I really do try to put myself in their position.

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@Willow6 wrote:
You have certainly been a help to me and I'm grateful.Thank you.

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No Wiilow6, thank you

(and thank you for finding a way to navigate your way on to here)

[#13]

Still waiting!! Don't know if Adam spoke to billing team yesterday as heard nothing back.

[#14]

I (and I think you already know Willow6) understand your frustration

And I guess one might ask how long is a piece of string (yes I know it's twice the length from it's middle to one end) - but how long is it?

I'd hope to think He/Plusnet wouldn't prolong your agony for too much longer, though he's having to communicate with other departments🤐.

Just a bit of the watching the hour hand I'd have to say.

[#15]

@Willow6  - Hi, I've updated your ticket with the account specifics. If I haven't answered all of your questions, please let me know on the ticket.