Incorrect billing

solarpanels · ‎21-07-2023

My contract started in April of 2023. The price was set, but by July of that year it was clear that I was being overcharged. I highlighted this and a rebate followed. Sadly, the overcharging has not gone away.

Baldrick1 · ‎30-06-2016

Moderator's note:
Thread moved from Broadband to My Account/Billing

Moderator and Customer
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MatthewWheeler · ‎01-01-2012

Hi @solarpanels

I'm really sorry to hear this has happened.

I've created a ticket on your account regarding this and sent you an e-mail

Let us know if there's anything else we can help with

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

Incorrect billing

Incorrect billing

Re: Incorrect billing

Re: Incorrect billing