Initial payment

[#1]

Hi, my initial payment didn’t go through yesterday, the webpage then froze so I couldn’t try again. No payment taken. I have however received a contract email and direct debit information. Will my SIM still arrive and will the bills be paid via DD now or is it completely stuck without initial payment?
Thanks
Emz

[#2]

Hiya @Emz, 

I'm really sorry for the confusion, I can appreciate the hassle this will be causing.  

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

Let me get this sorted for you, can you PM us your mobile number and full name?

You may need to create a few posts first. 

[#3]

Thank you, OK I will try to DM.

[#4]

@Emz  you will have to make at least one more post before you can PM, possibly three more.

Just do random replies on here until you can.

[#5]

Thank you 

[#6]

Thank you 

[#7]

Thank you, thank you, thank you 😁

[#8]

Ta Emz, I have picked up your PM and I will respond there