Line Rental Charged in Error

[#1]

My Contract for Unlimited Fibre Extra ends on 7th Feb 2024 for which I pay £30.88.

I have just received my latest bill and have been charged £54.39 because Line Rental has been added.

Line Rental should not be charged until my current contract ends.

Can somebody take a look to see what has gone wrong.

Thanks.

Account No. 00003644042

[#2]

@Pete27  It isn't a charge for line rental. £54.39 is the out of contract price for Fibre Extra so Plusnet  think your fixed term has completed so have increased the charges. What does the member centre say about you contract end date?

[#3]

Hi @Pete27 I've popped you a ticket directly in regards to your bill. You can view this here https://www.plus.net/wizard/?p=view_question&id=239412679 

[#4]

Thank you Claudia for your quick reponse. I'll await my refund then renew my contract, I've had problems before trying to renew while there is a problem being sorted.

Regards

Pete Brooker

[#5]

Thanks RealAleMadrid for your reply, It is now being sorted out for me and a refund is being issued.

[#6]

Hi @Pete27 

That's all been sorted out for you now

[#7]

Thank you Matthew for sorting that out for me. It's much appreciated.

I can now renew my contract.