Logging in to plusnet

[#1]

Hi, can anyone tell me why I’ve not been able to log in to plusnet since well before Christmas. I can’t even do a change password in case that’s what’s wrong as it just says restart page and try again. I’m getting very frustrated now as I’d like to see when my contract is finishing and also to look at my past bills.
Any help would be gratefully received

[#2]

When you say 'unable to login to Plusnet' do you mean you cannot log in to the Member Centre? What errors (if any) are reported?

[#3]

@laraineq 

A few ideas -

• are you able to try using a different web browser ?
• perhaps attempt to log in while in browser "incognito" or "private window" mode ?
• have you selected the correct "Provider" from the drop-down list ?
• the password is case sensitive - so use the 'Show' to reveal the hidden text while entering
• if you are 'pasting' the username or password entries, ensure there are no stray spaces before or after

Just in case it is easier to use direct links rather than navigating from Plusnet's home page, try these -

• https://www.plus.net/member-centre/login 
• https://www.plus.net/member-centre/account 
• https://www.plus.net/member-centre/billing-payments 
• https://www.plus.net/member-centre/forgot-password/ 

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[#4]

@laraineq 

It might be worth checking if you have any Ad-Blocker software installed, usually part of your web browser. If so, try turning it off.

I use Firefox, (on Linux Mint OS), with Malwarebytes add-on and there are a number of different sites that I can no longer log in to without deactivating at least part of it.

.

[#5]

Thank you for the suggestion, I’ve tried a different search engine snd it worked 👍🏻

[#6]

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@laraineq wrote:
I’ve tried a different search engine snd it worked 👍🏻

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Don't quite see how changing a 'search engine' helps, but if you've sorted it - good.

[#7]

@laraineq 

To help the next person with your problem reading this, what were you using that wasn't working, and what now does work ?

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[#8]

@jab1 

I assumed that @laraineq wrote "search engine", when they meant web browser - in the same way that some people on here confusingly refer to their broadband connection as "WiFi"?

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[#9]

@Mr_Paul - conceivably, as I have noted before, but who knows?

[#10]

I was using safari and couldn’t get on but tried google and managed to sign in 👍🏻

[#11 · Accepted solution]

What version of Safari (iOS or MacOS)?

I have a mature iPad mini (iOS 9 I think) with which Safari does not work on various sites.

[#12]

Safari 18.3 working fine on macOS and iOS

[#13]

Hi, I messaged a couple of weeks ago about not being able to log in to my account, but fir done reason it worked using Google. But now I’m back to not being able to see my account using either safari or Google. Don’t know what I’m doing wrong but I’m getting very frustrated as want to know how long till my contract ends

[#14]

@laraineq What are you using when you attempt to log in to your account - a desktop/laptop or a mobile device? If a mobile device, which one, and what version of the operating system are you using?

[#15]

Hi, I’m using my iPhone 11 and my iPad (nit sure which ine but it is old) my operating system on my phone is 18.3 and iPad is 17.7.4
I’m trying to find out when my contract ends
Any help greatfully received