Misled / Missold / Slow Speeds / Early Termination
Hi there @Ed77 I'm really sorry if we've given you the wrong advice on this, fibre upgrades in any given area doesn't always mean an Openreach service so if that assumption was on our part I'm so sorry.
I've taken ownership of this as a complaint for you and I'll take a listen to the calls where we discussed this with you to see if any feedback needs to be passed on.
With regards to your speeds at the moment tests don't show any obvious causes but I do see that speeds are much lower than they should be.
So we can get that sorted out can you send over photos of the front and rear of the router and also the socket where it connects into the wall please?
I tried calling just now, there was no answer so I'll try again tomorrow.
Adam - Plusnet Sheffield
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date | WBC SOGEA Availability Date | ||
|---|---|---|---|---|---|---|---|
| High | Low | High | Low | ||||
VDSL Range A (Clean)  |
40 | 27.4 | 7.2 | 5.3 | 25 | Unavailable | Available |
| VDSL Range B (Impacted) |
39.1 | 24.9 | 7.1 | 4.7 | 20 | Unavailable | Available |
| G.fast Range A (Clean) |
-- | -- | -- | -- | -- | Unavailable | -- |
| G.fast Range B (Impacted) |
-- | -- | -- | -- | -- | Unavailable | -- |
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
|---|---|---|---|---|---|
| FTTP on Demand | 330 | 50 | -- | Available | -- |
| ADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | Availability Date |
|---|---|---|---|---|
| WBC ADSL 2+ | Up to 15 | -- | 8 to 19 | Available |
| WBC ADSL2+ Annex M | Up to 15 | Up to 1.5 | 8 to 19 | Available |
| ADSL Max | Up to 7.5 | -- | 6.5 to 8 | Available |
| WBC Fixed Rate | 2 | -- | -- | Available |
| Fixed Rate | 2 | -- | -- | Available |
| SOADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | WBC SOADSL Availability Date |
|---|---|---|---|---|
| WBC SOADSL 2+ | Up to 15.0 | -- | 8.0 to 19.0 | Available |
| SOADSL Max | Up to 7.5 | -- | 6.5 to 8.0 | Available |
| SOADSL Fixed Rate | Up to 2 | -- | -- | Available |
| Other Offerings | Availability Date |
|---|---|
| VDSL Multicast | Available |
| ADSL Multicast | Available |
| Exchange Product Restrictions | Status |
|---|---|
| FTTP Priority Exchange | N |
| WLR Withdrawal | Y |
| SOADSL Restriction | N |
FTTP is not available.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
Thank you for your interest