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Moving to Virgin

bstainthorpe
Newbie
Posts: 1
Registered: ‎19-10-2023

Moving to Virgin

‎19-10-2023 9:19 PM - edited ‎19-10-2023 9:20 PM

Hello. I have cancelled my Plusnet broadband and phone line as I am moving to Virgin. When I cancelled I confirmed that the Virgin services are being self-installed on Sat 21st but the gentleman I spoke to didn't officially confirm when my Plusnet service ends. I have a home call button so can't be without a phone line and Virgin have asked me to confirm when my Plusnet ends so they can port my home number. Will my Plusnet phone line simply end on 21st?
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Mav
Moderator
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Registered: ‎06-04-2007

Re: Moving to Virgin

‎19-10-2023 11:28 PM

Moderator's note(s):

Thread moved from Home Phone to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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willcutforth
Plusnet Alumni (retired)
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Registered: ‎27-11-2020

Re: Moving to Virgin

‎20-10-2023 2:21 PM

Hey there @bstainthorpe I have tried to call but I was unable to get through. I have created a ticket on https://www.plus.net/wizard/?p=view_question&id=237732921 to discuss this as it is account specific.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
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