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Need help removing content lock on mobile account

Yogacat
Newbie
Posts: 1
Registered: ‎10-04-2022

Need help removing content lock on mobile account

‎10-04-2022 10:34 PM

When using data I've found that some sites have been blocked from access via a content lock automatically put on my account despite me being the only user and definitely over 18.

Please can I have some assistance removing this? Can't seem to find a contact link on the Plusnet site for this category.
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southerner
Aspiring Pro
Posts: 634
Thanks: 63
Fixes: 1
Registered: ‎27-11-2013

Re: Need help removing content lock on mobile account

‎11-04-2022 10:20 AM

Aside from using a VPN I think you would need to call in to do this. That's what I did anyhow. There's no way to do it online with Plusnet Mobile AFAIK.

Call 500 from your Plusnet Mobile or 0800 079 1133.
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SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Need help removing content lock on mobile account

‎11-04-2022 12:17 PM

Hiya @Yogacat, 

 

I'm sorry to hear that the adult content lock is on and I would be happy to get that removed for you Smiley

 

Please can you PM me your full name and mobile number?

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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