New router

straw__speci · ‎12-11-2023

I recently renewed my broadband contract for another 18 months. At the time I declined the new router but would like to change my mind and request a new one please. I am happy to pay the postage cost.

Mav · ‎06-04-2007

Moderator's note(s):

Thread moved from My Router to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mav · ‎06-04-2007

@straw__speci

It may be more expedient to call Customer Options Team on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving) to discuss a new router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

straw__speci · ‎12-11-2023

Hi, I am not thinking of leaving. I am happy to stay I just changed my mind about getting a new router. Regards.

Mav · ‎06-04-2007

That's the option for the quickest response times and you can then explain your query.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

MatthewWheeler · ‎01-01-2012

Hi @straw__speci

I've created a ticket on your account regarding this which you can respond to here

Let us know once you've responded and we'll get that ordered for you

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

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