New router

[#1]

I recently renewed my broadband contract for another 18 months. At the time I declined the new router but would like to change my mind and request a new one please. I am happy to pay the postage cost.

[#2]

Moderator's note(s):

Thread moved from My Router to My Account/Billing.

[#3]

@straw__speci 

It may be more expedient to call Customer Options Team on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving) to discuss a new router.

[#4]

Hi, I am not thinking of leaving. I am happy to stay I just changed my mind about getting a new router. Regards.

[#5]

That's the option for the quickest response times and you can then explain your query.

[#6]

Hi @straw__speci 

I've created a ticket on your account regarding this which you can respond to here

Let us know once you've responded and we'll get that ordered for you