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No internet connection

guiparpinelli
Newbie
Posts: 3
Registered: ‎17-02-2023

No internet connection

‎17-02-2023 8:25 PM

My router is blue, everything seems to be fine, but there is no internet sign. When finally something happens, the system asks me to do a payment, but all payments were made correctly, there are no open bills.

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Mav
Moderator
Moderator
Posts: 22,674
Thanks: 4,855
Fixes: 517
Registered: ‎06-04-2007

Re: No internet connection

‎18-02-2023 3:04 PM

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: No internet connection

‎18-02-2023 7:30 PM

Hey there @guiparpinelli 

 

I hope you are having a great weekend so far Smiley

 

I have created a ticket on https://www.plus.net/wizard/?p=view_question&id=231801693 which should explain the situation to you. Let me know if you need anything

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
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